Privacy Policy

This Privacy Policy describes how Crucial Consultants ("we," "us," or "our") collects, uses, and protects information when you visit crucialconsultants.com, call us, or communicate with us by email or text message.

Information we collect

Information you provide: name, phone number, email address, organization, and any details you share when you call us, book a consultation, or contact us by email or SMS.

Information collected automatically: standard analytics data (pages visited, referring source, device and browser type, approximate location) via Google Analytics, and call data (caller number, call time, call recording, and marketing source) via CallTrackingMetrics. Calls may be recorded for quality and training purposes.

How we use information

We use information to respond to inquiries, schedule and deliver consulting services, analyze how visitors use the site, measure marketing performance, and communicate with you about services you have requested.

SMS/text messaging and consent

If you opt in to receive text messages from us, we use your phone number solely to communicate with you about your inquiry or engagement. SMS opt-in consent and phone numbers collected for SMS purposes are not shared with, sold to, or transferred to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

How we share information

We do not sell personal information. We share information only with service providers that operate our website and communications infrastructure (such as hosting, analytics, call tracking, and scheduling providers), and only as needed to provide our services, or where required by law.

Cookies and analytics

The site uses cookies and similar technologies for analytics and call attribution. You can control cookies through your browser settings.

Data retention and security

We retain information as long as needed for the purposes above and apply reasonable administrative and technical safeguards to protect it.

Your choices

You may request access to, correction of, or deletion of your personal information, or opt out of communications, by contacting us at info@crucialconsultants.com or (310) 595-0915.

Changes and contact

We may update this policy from time to time; the effective date above reflects the latest version. Questions: info@crucialconsultants.com, (310) 595-0915, Crucial Consultants, California, United States.